J Simanjuntak
May to take this time to share some thoughts about my recent experience with a friend at Claremont Toyota. First off, this is my third to purchase in many years from Claremont Toyota. I purchased Toyota Camry, Rav 4 2021, and then traded to Venza 2023. First we purchased Rav 4 in January-7-2023, but we weren't really happy with it. So we traded the Rav 4 2021 to Venza 2023 on January-13-2023. So we purchased with some person-D.B. He told us that we lost money $2,570 from the price and TAX, and $6,000 from License and Administration. So we made a new deal with the Venza 2023 and he told me the new price of the car MRSP is $42,7000 plus adjusted price and TAX and License and Administration making it around $50,000. The only problem was the car would be here by January 16 -18 2023. On January 17, 2023 we got a call from DB telling us the car was ready and he would delivery if necessary. Instead I told him I would pick the car up on January 20, 2023, but when we picked up the car we didn't see the MRSP price any more, there was none in the car. There was no test drive just pick up the car. After a week later, I found the MRSP paper in my compartment and when I looked at it the price was different from what we payed for. So I called another dealer and asked about the car, XLE. He told us the price in the MRSP paper was right it is dealer suggestion different is 2-4,000. So I have my security extra - Rockeld Ge Securities. After 20 days of trying to call to check to see if my car is activate the technician asked me to give the 8 digit pin number of my car the Rav 4 and Venza. After I give him the number he found out the Venza was never activated nor was the Rav 4. So in February 1st I called the dealer to notify them about my problem. Then on February 3rd i went to visit the dealer and they said they couldn't help me with the problem. Mr. Orties, finance manger said I needed to meet Mr. Zupe Zupic. He heard my problem and took action right away. He also worked with my price, my extended warranty, and my Rockeld Securities in the same day. I want to thank Mr. Zupe Zupic for being helpful, kind, experienced, and able to gain my trust back at Claremont Toyota. I am pleasured to say that each experience with Mr. Zupe has been phenomenal. I hope Toyota Management would hire more people like Mr. Zupe because he is great at what he does. I have told friends about my wonderful experience with him and I know any costumer would 100% be pleased with him. My experience has been great at Claremont Toyota because of him and my family really loves the Venza XLE 2023 very much.
Zaid Ibrahim
Very fast and no nonsense car buying process. I also really appreciate the large inventory they have so some rarer cars (like the GR Corolla) are easier to find.It’s not an MSRP only dealership. Some certain cars do have markup. But that’s only for the very rare/sought after models. The markup they charge is smaller compared to other places, and they’re reasonable in talking it down and actually putting that markup money towards something you want, like a clear bra for the car or window tints (a must in the summertime imo. I’ll never own a car again with a black interior and park that in the sun).Filing paperwork is also great; zero sales tactics from the finance department and the whole thing took 10 minutes. Overall I’m pretty happy with my sales experience here.
Sam Lam
Claremont Toyota,I visited my regular car dealership, Claremont Toyota, to check out a Prius and ended up stealing the deal. Eduardo Cardenas, an outstanding account representative, impressed me with his sincerity, honesty, friendliness, and straightforward approach. Our communication was enjoyable, and the transaction proceeded seamlessly and peacefully, in contrast to the pressured and stressful experiences I've had at other dealerships. I wholeheartedly endorse Eduardo and his finance manager Felix, and sales Mgr. George, for their exceptional service. Many thanks for the wonderful hospitality and excellent deal provided by Claremont Toyota.
Savanna Powers
This has been my 4th purchase from Claremont Toyota. You may say I’m a fan. The sales team is always helpful and transparent. For this purchase I was looking for a RAV4. Eduardo (Eddie) helped me out. It was a pleasure working with him and he took the time to ensure I had everything I needed.Even going to the finance department was a breeze.
Jacquelyn Evans
I don't think many people can say that their buying experience was a great one, but thankfully I can. Matt was our sales person and Garrett handled the finance. Both of them were amazing and never pressured us once to make any sort of decision. Everything was completely up to us and even though I asked a million questions, each of them was patient and answered everything till I felt comfortable. I am not a very trusting person, hence why I asked so many questions, but I would totally come back to these guys because they are more concerned about their customers than about anything else. It's almost hard to believe, I know. This is the third car that I have purchased and by far the best experience I've had.My husband and I have been looking for a Toyota Tacoma for a couple months now. Our daughter is about to start driving, so we needed another car. We had an idea of what we wanted, we also had a price in mind. I threw that price out there and Matt made it happen. I was completely shocked. I did not go in there expecting to buy a car, but Matt made it happen. I will be recommending these guys to everyone that is looking for a Toyota. Between my family and I we have called probably over 25 dealerships, some even in Nevada. Super glad I was able to get these guys that are local.
Blanca Aracely Acosta
Excellent service provided by salesperson Frank Acosta. He was amazing and very courteous.He explained all of the vehicle specs and features with accuracy and in a client friendly vocabulary. He also provided financing options AND programmed/paired up my iPhone to my brand new vehicle.The whole process was simple, easy, friendly and In-and-Out. It took under 2 hours for the whole transaction.Felix, in financing department was amazing as well, explaining ALL the documents and terms of my new loan.I am very happy with my new Hybrid Rav4.I look forward to return here for my next vehicle.Viva Claremont Toyota!